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Delivery

Delivery

I hand make every order myself to your requirements. As soon as its ready and wrapped up I will email you to let you know its on the way. It will then be collected by our trusted couriers who will email/text you tracking info, delivery date and time slot. Checkout delivery options are:

Standard Delivery - Usually with you within 12-17 working days

FREE

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Priority Delivery -  Guaranteed with you within 7-10 working days

Charges apply on mantels and furniture, some smaller products are free, calculated on checkout

(PRIORITY NOT CURRENTLY AVAILABLE, APOLOGIES)

 

 

Non UK mainland and worldwide:

For all worldwide and non UK mainland including NI, Scottish highlands, offshore islands etc please email me your delivery address along with your desired items and I will get back to you with a accurate delivery quote for your consideration. 

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All items are very well protected for shipping and are covered by comprehensive insurance for the very unlikely event of damage during transit. All items should be checked on receiving and in the very unlikely event of damage in transit sign for the goods as 'damaged on arrival' then contact me straight away. I am always here to help so just get in touch should you have any issues.

Any questions regarding delivery feel free to ask.

Payments

Payments

 Secure ssl encrypted payments 


I can accept debit/credit card, Paypal, Apple pay or bank transfer as payment.

 I understand that customers personal info is very important and should be kept safe, so I have a secured SSL payment system installed to cover our entire website. All customer details and payment info is securely encrypted for maximum protection. Rest assured that payments couldn't be safer.. 

Returns

Returns

 I am happy to accept returns of the standard stock sizes as listed on website within 30 days from purchase date, they must be returned in new unused condition (Including any fixings) and re-wrapped in original packaging or similar. Customers are responsible for any return organising/costs and no original shipping cost (if any) can be refunded. I am unable to arrange exchanges so if you did wish to swap your item then please return the unwanted item and then place a separate order for the new desired item.

Please note that I am unable to accept returns for my custom size products made to your specific dimensions or finish. Any questions regarding returns feel free to ask.. 

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