Delivery

 FREE delivery for UK mainland with texted 1 hour delivery time slot. If you live in Scottish highlands, Ireland or overseas locations please email me for a delivery quote.

Delivery lead times are as listed in the specific product description and runs from the time your order is processed. 

All Shelving, Mantles and accessories FREE

Furniture orders FREE

If you require a specific delivery date no problem, simply contact me before purchase to arrange. 

 

You will receive a confirmation email from me on payment confirming your order has been processed and scheduled.

I will also provide tracking info on dispatch of the courier used for online tracking.

All items are very well protected for shipping and are covered by comprehensive insurance for the very unlikely event of damage during transit. All items should be checked on receiving and in the very unlikely event of damage in transit sign for the goods as 'damaged on arrival' then contact me straight away. I am always here to help so just get in touch should you have any issues.

I can also offer worldwide shipping.. For all countries outside of the UK please email me your delivery address along with your desired items and I will get back to you with a accurate delivery quote for your consideration. Note that my products are quite heavy and shipping can be costly to non UK addresses.

Any questions regarding delivery feel free to ask.

Payments

 Secure ssl encrypted payments 


I accept paypal as payment on checkout. You do not require a paypal account to make a purchase as you can checkout as a Paypal guest using a credit or debit card. simply click on the paypal icon when checking out and this will give you a option as guest or account. Alternatively I can also accept bank transfer or cheque as payment, Just send me a quick email with your required purchase details along with address/contact number then I will email you a invoice with payment details attached. I understand that customers personal info is very important and should be kept safe, so I have a secured SSL payment system installed to cover our entire website. All customer details and payment info is securely encrypted for maximum protection and we also only use paypal for receiving payment. Rest assured that payments couldnt be safer.. 

Returns

 I am happy to accept returns of the standard sizes as listed on website although as the pieces are final finished to order I can only accept returns if the item is returned to me within 14 working days, in new unused condition and re-wrapped in original packaging or similar. Customers are responsible for any return organising/costs and no original shipping cost (if any) can be refunded. I am unable to arrange exchanges so if you did wish to swap your item then please return the unwanted item and then place a separate order for the new desired item. Please note that I am unable to accept returns on custom orders made to your specific dimensions or finish. Any questions regarding returns feel free to ask..